Privacy Policy

• Data is collected for specific, explicit purposes.
• We collect only what we need and retain it no longer than necessary.
• Data is kept accurate, secure, and confidential.

• Contact details: name, email, phone
• Service details: device model, reported issue, serial or asset ID
• Usage data: website analytics (aggregated, cookie-based)
• Transaction data: quotes, approvals, and invoices

We do not access personal files unless you explicitly request data recovery or troubleshooting that requires it. In such cases, we take additional safeguards.

• To provide services and support (contract)
• To communicate updates and quotes (contract/legitimate interests)
• To improve services and site performance (legitimate interests)
• To comply with legal obligations (legal obligation)

We share data with service providers (e.g., secure billing and ticket systems) under data processing agreements. We do not sell personal data.

Retention: service records are typically kept for up to 6 years for accounting and warranty purposes; diagnostics notes are kept for up to 12 months unless required longer.

• Encryption at rest and in transit where appropriate
• Role-based access and activity logging
• Regular patching and vulnerability management

• Access, rectification, and erasure
• Restriction or objection to processing
• Data portability

To exercise your rights, contact us using the details below. We will respond within one month where feasible.

Address: Unit 14, 70 Farringdon Road, London EC1M 3HE, United Kingdom

Phone: +44 20 3813 9456

Email: [email protected]

If you are unsatisfied, you can lodge a complaint with the UK Information Commissioner’s Office (ICO).